Help Desk

Get Support

Welcome to the ICS Help Desk. Most likely, the answer to your question is below. If you are unable to find the answer to your question, please submit a help request.

If you are interested in joining ICS as a Referral Partner, Loan Broker, or are a Borrower and want to register to submit a loan for funding, you can learn more via the link above.

If you are unable to login to your Loan Dashboard at, you may need to reset your password. Click on the link below to reset your password. A reset link will be sent to the email you used as your username when you first registered with ICS.

If you do not receive a reset link to your email, you may have not registered on our site, or if you are delinquent, your account may be inactive. Try signing-up again if needed via the link below.

If you want to know if ICS can list your loan to the marketplace for funding, you can easily run the loan scenario online by clicking on INSTANT RATE QUOTE from the home page or main menu. Simply put in the loan details and see if the system will return some loan program options and rates. If it does not, the loan is probably not fundable based upon the loan parameters you are inputting.

If you want to access training, login to your Loan Dashboard and select the "training" link.

Loan Programs Offered

If you want more information about the 5 Core Loan Program types you can list for funding through ICS, visit the links below. Most loans that lenders fund will fit into one of the 5 Core Loan Programs below. Once you know what type of loan program to work with you can view rates and list the loan for funding by clicking on INSTANT RATE QUOTE from the main homepage or main menu. Lenders will match the rate and terms or respond with optional loan terms.


Bridge loans, often referred to as Hard Money loans, can close in 2-3 weeks. No minimum credit score requirement. Used to stabilize properties. Less documents and fewer underwriting requirements.

Permanent loans are offered by banks and can close in 45 to 60 days. 650+ credit score required. Used for stabilized properties. 2-3 years tax returns required, full-doc underwriting.

Fix & Flip loans are non-bank loans and can close in 2-3 weeks. 600 minimum credit score required. 10% to 15% down payment required for purchase fix and flip transactions. Experience required in most cases, or substantial cash reserves.

New construction loans are offered by banks and can close in 45 - 60 days. 650+ credit score required in most cases. Minimum 20% down payment required for new construction purchase transactions. Minimum 20% cash contribution to total costs.

SBA Business loans can close in 45 to 60 days. 650+ credit score required. Used to purchase or refinance properties owned by business owner. Owner must occupy 51% or more of the total property SF.

SBA business loans can close in 45 to 60 days. 650+ credit score required. Used for equipment, working capital, debt consolidation, and other general business expenses.

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