Welcome to ICS Loans Commercial Lending

We are currently seeking a motivated professional to join ICS as our Lending Partner Support Manager. As the Lending Partner Support Manager your primary focus will be assisting with recruiting and supporting our growing base of Broker Lending Partners. As a national Commercial Mortgage Brokerage, ICS generates the majority of our business through Brokers that work directly for and independently with ICS. They are the key to our business, which means your role here is extremely important to our company.

We are looking for a well-rounded person that is hard working, nice, friendly, and easy to work with. See if the characterstics and skillets below match who you are.

• People person
• Proactive
• Motivated
• Friendly
• Well spoken
• Experience with Microsoft Outlook
• Good computer skills
• Responsible
• Problem solver

• Organized
• Good written communication skills
• Willing to learn about finance
• Independent
• Live within 30 minutes of downtown Long Beach, CA
• Comfortable working from home
• Comfortable working from office up to 2-days per week in downtown Long Beach from 9:30 to 1/1:30.

THE ROLE IN DETAIL

Below is snapshot of what you will be doing on a daily basis as the Lending Partner Support Manager at ICS. You must be comfortable learning and managing a wide range of tasks and important activities.

• Responding to Broker Partner support requests via email (occasionally by phone).
• Assisting Broker Partners with loan submissions online, uploading files, and preparing loans for ICS underwriting review.
• Forwarding support email to appropriate team members.
• Reviewing loan profiles for accuracy.
• Assisting with loan document retrieval as needed from Broker Partners and Borrowers.
• Answering general loan questions for Broker Partners before they are forwarded to a Senior Partner.
• Daily bulk email to Broker Partner team with rate updates and programs.
• Facebook posts.
• Assisting with social media.
• Building our Direct Lender database.
• Building our prospective Broker Lending Partner database.
• Assisting Senior Partners and the ICS Loan Processing with daily tasks.
• Manage ICS recruiting platform through InDeed.
• Driving prospective Broker Lending Partners to ICSLoans.com through various marketing methods.
• Broker Lending Partner recruiting.

HOURS & FLEXIBILITY

This is primarily a remote role providing you with a lot of flexibility in your schedule and the ability to manage support requests and daily tasks on your daily schedule as you see fit. You must be available to support Broker Partners and ICS Senior Team members between the hours of 9am and 5pm PST, which is mostly via email. We have 1-2 weekly half days in office as needed which are usually held between 9:30 and 12:30/1pm. We have 2 to 3-weekly Zoom remote calls which last 1-hour from 10am to 11am on Tuesdays, Wednesdays, and Thursdays where we correspond with our Broker Partner team, hold on-boarding calls, trainings, FAQ, etc. 

444 West Ocean Blvd, Long Beach, CA 90802

HANDLING TASKS REMOTELY

You will be working primarily remotely. You will need a laptop and cell phone. You will be provided with a company email via Outlook 365 Online running from any device. All our software and programs are online with no need to download. Our platform is designed to allow all our staff and Broker Partners to work on a remote basis.

• Support Requests must be responded to within 1-2 hours via email of the request time between 9am and 5pm or next day by 11am if received late in the day or after hours the previous day. This can be done via cell phone, laptop, or desktop.

• Daily & Weekly Task Assignments are provided to you by your Senior Team on Monday mornings for the week as well as daily each morning as needed. Daily tasks can usually be completed with ease in 1-2 hours between the hours of 9am and 1pm as you see fit. Weekly Tasks usually take 10 to 15-hours per week and can be completed at anytime, whether that be during the general work day, after hours, or on the weekend. Weekly Tasks include basic marketing, Lender database updates, and other general admin related duties that you simply must complete throughout the week on your time.

COMPENSATION - CONTRACT SALARY

You are paid a monthly set amount plus bonuses to get the job done, as we do not micro-manage. We expect that you complete daily tasks and handle support requests in a timely fashion. How you get the job done is up to you. You are paid every Friday via electronic deposit for the previous week's productivity. You will be paid via 1099 as a contractor for your first 90-days to ensure the role is a fit for you and ICS. You are eligible for W2 pay after 90-days at your discretion, including full health and dental insurance. Pay starts at $4,000 per month plus bonuses.

Bonuses are paid based upon Broker Lending Partner production and recruiting achievements. You will have a weekly/monthly Broker Recruiting goal to hit with the help of an ICS Senior Partner working together. Bonuses will range from $1,000 to $10,000+ per month.

QUALIFICATIONS & REQUIREMENTS

This is an entry level to mid-level role with plenty of room for advancement. Training will be provided online and in-office. See requirements below:

• 2+ years college or comparable experience in role similar to the one described.
• No felony convictions.
• Excellent verbal and written communication skills.
• Experience in mortgage, real estate, customer support, and marketing a plus.

WHO SHOULD APPLY

If you are efficient and can manage your own time completing general operational and support related tasks from a primarily remote position, this could be an excellent role for you. If you have interest in finance and real estate, this is also an excellent opportunity to learn the business, with a ton of potential for advancement.